Return Policy

RETURN/EXCHANGE POLICY

We will gladly provide an exchange, refund or store credit within 14 days of purchase for purchases made from New Zealand on DK-mall.net. Please note refunds are only available for online purchases returned by mail to Landprime: 35 Trias Road, Totara Vale, Auckland, 0629.

JEWELRY, BAGS, SHOES, UNDERWEAR (BODYSUITS, INTIMATES), SWIMWEAR, ACCESSORIES (HEADWEAR, HOMEWARE AND GIFT CARDS) AND SALE ITEMS (INCLUDING ITEMS PURCHASED DURING PROMOTIONAL EVENTS) ARE FINAL SALE. Please note that DK-mall.net does not issue any price adjustments.
Please see the step-by-step instructional form included within your package for full details. Return- shipping costs for all orders returned are the responsibility of the customer – shipping with UPS is recommended.

Please ensure returned clothing is packaged properly, we will not accept damaged items. Upon receipt of any merchandise, DK-mall.net has the right to deny returns of any items that do not meet our return policy standards.

TO QUALIFY FOR EXCHANGE/REFUND/CREDIT ITEM(S) MUST BE:

  1. IN ORIGINAL CONDITION

Merchandise must be regular price, unworn, unaltered, and with the tags still attached. Receipt/Proof of purchase is also required. *Please note that FLASH SALES result in a discounted price for items. Therefore they are not eligible for an exchange.

  1. WITHIN THE EXCHANGE/REFUND PERIOD

All items purchased in-stores are exchangeable up to 14 days after purchase. All online exchanges/refunds must be within 14 days from the date you’ve received your merchandise (according to the tracking number).

In your e-mail please provide; your order number, the original purchaser’s full name, reason for exchange/refund/credit, and the item(s) you wish to exchange/return/credit.

Once your return for store credit exchange or refund has been approved, please ship the item(s) to the address listed below:

Landprime.

35 Trias Road, Totara Vale, Auckland, 0629
*Customers are required to cover shipping costs for any exchanges/refunds/credits.

When the product has been shipped back & received at DK-mall.net’s office, a store credit code for the online store will be issued to you via email. Head back to our online store, and start shopping! Apply your store credit at check out to your new order.

If you had requested an exchange for another item, you will be emailed a link to pay to have it shipped back out to you.

If you are returning an item your refund will be credited, excluding the shipping fees, to the original method of payment. Please allow 1-2 billing cycles for the credit to appear on your statement.